Declaration of availability – Warszawski Transport Publiczny

Declaration of availability


The Public Transport Authority commits to ensuring the accessibility of the WTP website in accordance with the Act of 4 April 2019 on digital accessibility of websites and mobile applications of public entities. The accessibility statement applies to the website.

Date of publication and update

Date of website publication: 2018-01-01
Date of last major update: 2019-11-20

Status in terms of compliance with the Act

The website is partially compliant with the Act on digital accessibility of websites and mobile applications of public entities due to incompatibilities or exclusions listed below.

The website is 95% compliant.

  • The videos posted on the website come from You Tube or Facebook and not all of them have subtitles for deaf people attached due to the fact that they were published before the Digital Accessibility Act came into force.
  • Some documents are not digitally accessible due to the fact that they were published before the Digital Accessibility Act came into force.
  • Maps and communication diagrams are excluded from the accessibility obligation.

Date of the preparation of the Declaration and method for assessing digital accessibility

The Declaration was made on 2020-03-18.
The Declaration was last reviewed and updated on 2022-03-02.
The declaration was drawn up on the basis of a self-assessment carried out by a public entity.

Keyboard shortcuts

Standard keyboard shortcuts can be used on the website.

Feedback and contact details

If you have any problems with the accessibility of the website, please contact us.
The responsible person is ZTM Accessibility Coordinator Karolina Kłosiewicz, e-mail address

The same path can be used to submit requests for non-accessible information and complaints about the lack of accessibility.

Information on the procedure

Everyone has the right to request the digital accessibility of a website, a mobile application or an element thereof. It is also possible to request access to information in alternative forms, for example reading out a digitally inaccessible document, describing the content of a film without an audio description, etc. The request should include the identity of the person making the request, an indication of which website or mobile application is being requested and how to contact it. If the person making the request wishes to receive the information in an alternative form, they should also specify the form of the information.

The public entity shall comply with the request without delay and at the latest within 7 days. If it is not possible to comply with this time limit, the public entity shall, without delay, indicate when the request can be met, but this time limit shall not be longer than 2 months. If accessibility cannot be ensured, the public body may propose an alternative means of accessing the information.

Where the entity refuses to comply with a request for availability or alternative access, a complaint may be lodged against such action. After all possibilities have been exhausted, a complaint can also be sent to the Ombudsman.

Architectural accessibility

Description of architectural accessibility is available on the website of the Public Information Bulletin of the Public Transport Authority with regard to: ZTM headquarters, the Office of the Transport Infrastructure Management Department, the Passenger Service Point with the waiting room at Metro Młociny station and other Passenger Service Points.

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