Accessibility – Warszawski Transport Publiczny


In our activities we aspire to make public transport friendly for all passengers, especially for those with impaired mobility, who often find it difficult to move around the urban space. This group is not limited to persons using wheelchairs, but includes also, among others, senior citizens, persons who temporarily or permanently use crutches, pregnant women, or citizens with impaired vision.

a wheelchair user enters a tram on a ramp in the second door

We take every effort in order to adjust our means of transport to the needs of this group of passengers. At this moment we operate 100% buses with no basic barriers, and offer seats immediately from the level of the floor, and 60% in case of trams.

a person with a pram gets on the bus through the second door

We also pay attention to our passengers being well informed. Each new vehicle is equipped with electronic displays and offers voice announcements providing information on the route and stops.

Vehicle exterior displays showing line number, driving direction and route
internal display with the route and a list of bus stops

Low floor buses and trams are equipped with a platform enabling access for baby carriages. The platform is installed in the second doors, from the driver’s cabin. In metro and SKM trains, the right place is in the first and last doors of the train.

a wheelchair user presses the blue button next to the second door to inform the driver about the need to unfold the ramp

The passenger wishing to use the platform should signal it to the driver. They may do so by pressing buttons placed on the outside of the vehicle or by the door, as well as inside the vehicle by the seat for the passenger using the wheelchair. The buttons and the seat are marked by the wheelchair pictogram.

a specially marked blue button informing the driver about the need to unfold the ramp

Designated seats with a special backrest equipped with safety belts ensure safe travelling.

Low floor buses also offer a possibility to lower the entrance threshold in order to minimise the difference between the levels of the threshold and the pavement.

a mother with a pram traveling in a designated place in the vehicle and holding the pram
a wheelchair user seated in the correct position in the vehicle and wearing a seat belt

This is a considerable facilitation for persons with impaired mobility.

STOP button and door opening button, additionally marked in Braille

The automatic voice messages system broadcasting information about the route and stops is available on new trams and buses. Passengers are informed about the name of the current stop and, immediately after the vehicle has moved, the name of the next one.

Vehicle's internal display showing line number, driving direction and route. Additionally, the names of the current and next stops are displayed.

It is also possible to announce the line number and its destination outside the vehicle

It often happens that the lines are fully serviced with low-floor rolling stock. This information is provided in the timetable under the departure times. Otherwise, low-floor courses may be marked with a box around the departure time, and high-floor courses may be marked with a dot next to the departure time.

people checking timetables at the stop

There is a lift available at each metro station to facilitate transport between the ground level and the platform. The lifts are clearly marked with a pictogram.

entrance to the elevator at the metro station

People with disabilities, in wheelchairs, with prams and carrying luggage (including bicycles) can use special wide gates to the metro.

clearly marked wide metro gate, intended for people in a wheelchair, with a pram, bicycle or bigger luggage

In each metro carriage there is a system of voice announcement of subsequent stations, and in newer cars, messages are also presented on electronic displays.

There are special horizontal markings at stations and platforms to facilitate movement for the blind.

signage in Braille at metro stations
Typhlographic board with information in Braille at the metro station
horizontal marking at the metro station to facilitate the movement of the blind

We are committed to assist persons with impaired mobility in every possible way. We take every effort to facilitate their getting around using public transport. Apart from introducing our own facilities and activities, we also rely on our passengers’ willingness to help others.

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