Regulations of transport
Regulations of Transport by Local Public Means of Transport
in the Capital City of Warsaw
- Chapter I. General Provisions
- Chapter II. The Rules of Collecting Fares and Tickets’ Control
- Chapter III. Return of a Ticket Costs in Case of Train Delay in Train Transportation
1. The rules of transport by local public transport means organised by the capital city of Warsaw, hereinafter referred to as the Rules, specify:
1) the rules of transportation by local public transport means organised and supervised by the capital city of Warsaw with help of a budget entity of the capital city of Warsaw under the name Public Transport Authority (Zarząd Transportu Miejskiego) (ZTM);
2) rights and obligations of the passengers resulting from concluding a transportation agreement.
2. The terms used in the Rules mean as follows:
1) vehicle – a means of transport used in local public transport (bus, tram, underground, train);
2) transport – transport of people, luggage and animals;
3) passenger – a person who concluded transport agreement (in accordance with the rules specified in § 4);
4) validating/activating a ticket – making a ticket valid in a way specified in the transport tariff;
5) underground ticket area – inside of an underground car and inside if the underground station limited by a line of gates, emergency exits, validation machines and lift shaft windows (only in case when the exit from the lift leads directly to the platform of the station);
6) transport tariff – a transport tariff specified in the attachment to the Resolution No. XLVII/1139/2017 of the City Council of the capital city of Warsaw of 6th April 2017 (Journal of Laws Journal of Mazovia Province from 2017 year, item 4055) or in other relevant legal act that may replace it;
7) timetable – a plan of vehicles’ journeys defined on the basis of the Transportation law, made public by specifying in minutes the frequency of vehicle journeys or planned times of vehicles departures from the bus/tram/underground/train stop with tolerances of up to 1 minute of acceleration or up to 3 minutes of delay.
ZTM aims at ensuring possibly the best quality of transport service by local public transport means.
The conclusion of a transport agreement takes place when a passenger enters a vehicle and in case of the underground – to the underground ticket area.
1. A passenger who does not have a valid ticket authorising them to free of charge transport, first of all, after entering the vehicle or the underground ticket area is obliged to validate/activate a ticket and make sure that the validation machine confirmed the fact of validating/activating the ticket by a light signal and a short sound signal. The exception concerns tickets in the form of a specific vehicle ticket* (*specific vehicle ticket – a single fare transfer ticket, bought in the ticket machines on the MZA buses which is valid from the moment of purchase) or in the form of other carrier accepted by ZTM, which do not need to be validated in the validation machine.
1. In a situation when a ticket has not been validated/activated despite such a requirement, a passenger may not show such a ticket as a document authorising them to travel or to be in the underground ticket zone.
2. The validity of a paper ticket is determined by a magnetic record or overprint in case of tickets in the form of a specific vehicle ticket.
3. A passenger may not sell or give to another person a personal ticket or a validated single fare transfer ticket or a time ticket.
4. The ticket used by another person using the transport service on the basis of such a ticket, is no longer valid
5. A destroyed or damaged ticket in a manner making it impossible to read the electronic record, ticket number, data overprinted on the specific vehicle ticket or personal data in case of a personal ticket, is invalid.
6. A personal ticket in which any data is corrected, changed or deleted, is invalid.
7. In cases as mentioned in sec. 5 and 6, a passenger is obliged to immediately replace the carrier of a personal ticket with the possibility to re-code the unused part of the ticket. The replacement of the carrier, after issuing an additional fee, does not cancel the call for payment.
8. In case of a change of personal data the owner of the ticket is obliged to immediately replace the carrier of the personal tickets, at the same time maintaining the possibility to re-code the unused part of the ticket.
1. A passenger is obliged, during the travel on board of a vehicle or during the stay in the underground ticket zone, to have a valid ticket authorising them to free of charge travelling and upon any demand of the ticket inspector present it for inspection in a manner enabling the verification of its validity and legality.
2. A passenger is obliged, without additional call, to show to the ticket inspector a document authorising them to confirming their right to a reduced fare.
1. People authorised by the Director of ZTM are authorised to inspect the travel documents on the local public transportation vehicles.
2. The people authorised to control travel documents as mentioned in section 1, are obliged to have an official name tag, put in a visible place.
3. An official name tag of an inspector includes:
1) name “Capital City of Warsaw – Public Transport Authority”;
2) photo of the inspector;
3) ID no. of the inspector;
4) issuing data and validity period;
5) scope of authorisation;
6) stamp and signature of the issuer;
1. Tickets inspection, as a rule, starts after a vehicle departs from the stop.
2. Activities related with tickets inspection in relations to people travelling on board may be finished at the stop provided that they had been started in the vehicle.
3. The provisions of section 1 and 2 do not concern tickets inspections conducted in the underground ticket area.
1. In case of stating lack of a valid ticket or lack of a valid document certifying the rights to free of charge travel or reduced fare, a ticket inspector collects a due fare and an additional fee issuing a payment confirmation or issues a call for payment.
2. In case of a refusal to pay a due fare jointly with an additional fee, a passenger is obliged to show to the inspector a document enabling establishing their identity. The inspector issues a call for payment on its basis.
3. People not having a valid ticket, refusing to pay the amount due for the fare jointly with an additional fee and refusing to show an ID document to the ticket inspector, may be removed from the vehicle or underground ticket area.
4. In case of failure to pay the fare jointly with an additional fee and failure to show an ID document, the ticket inspector has the right to apprehend the passenger and immediately hand them over to the Police or other bodies that that in accordance with law have a right to hold a passenger and undertake actions aiming at establishing their identity. Till the moment of the arrival of Police officers or other law enforcement authorities, a passenger is obliged to remain in the place of the inspection or in another place indicated by the ticket inspector.
5. Confirmation of payment / request for payment is proof of passenger’s journey without a valid ticket and entitles the passenger to continue the journey in the same vehicle in which the confirmation of payment / request for payment was issued.
6. Complaints and appeals concerning the calls for payments issued by the inspectors are considered by the Director of ZTM or another person authorised by the Director of ZTM.
In case of a justified suspicion that a ticket or a document authorising to a free of charge travel or reduced fare is forged or altered, the ticket inspector has the right to keep the ticket or the document upon receipt and send it to the prosecutor or the Police, with information to the document’s issuer.
1. In case of causing a vehicle stoppage or change of the vehicle’s route by an unauthorised person, the person authorised by the Director of ZTM or the train manager collects the additional fee as predicted in the transport tariff or issues a call for payment.
2. Payment of the additional fee as mentioned in sec. 1, does not release the person who stopped or changed the route of the vehicle from the liability in the scope of covering damages in the amount exceeding the imposed fee.
In case of the occurrence of 60-minute delay (extension of the journey’s time) of the train, the passengers having tickets in accordance with the transport tariff enjoy the right to get the return the ticket costs with taking into account all reduced fares and ticket zones in the amount of:
1) in case of having a weekend ticket, the return of 1/6 of the ticket’s value;
2) in case of having a 30-day ticket, the return of 1/60 of the value of 30-day ticket, calculated for each delay;
3) in case of having a 90-day ticket, the return of 1/180 of the value of 90-day ticket, calculated for each delay;
4) in case of having “a personal Senior ticket for people over 65 years old” as specified in the transport tariff, the return of 1/730 of the Senior’s ticket, calculated for each delay;
5) in case of having “a personal ticket for a child from a family with three children” as specified in the transport tariff, the return of 1/730 of the ticket value of personal ticket for a child from a family with three children, calculated for each delay.
1. A minimal threshold below which there is not a return of the costs of the ticket as mentioned in § 13, in the amount of the equivalent of EUR 4.00 (EUR) in Polish zlotys (PLN) is established.
2. The equivalent of the amount mentioned in sec. 1, shall be converted into Polish zlotys in accordance with the exchange rate of the National Bank of Poland (NBP) binding on the last day of the month prior to the submission by the passenger of a written application for return of a ticket cost, as mentioned in § 13.
3. The applications as mentioned in section 2 shall be considered within the term of 30 days from their submission date.
1. Claims, complaints, appeals and applications resulting from the implementation of services in the scope of the local transport are considered by the Director of ZTM or another person authorised by the Director of ZTM.
2. Claims, complaints, appeals and applications as mentioned in sec. 1, may be submitted in writing to the address of ZTM or in writing or orally at the points assigned by the Director of ZTM, whose addresses are available on the website of ZTM.
3. The consideration of a claim or a complaint takes place within the term of 30 days from the moment of its submitting.